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Most of our range is brand new. We also sell quality-checked used laptops and desktops, mostly business-grade Lenovo ThinkPad and ThinkCentre machines. Every used product on WAULT.ONLINE carries a condition grade and a warranty period, both shown on its listing, so you know what you’re getting before you buy.
Our condition grades
| Grade | What it looks like | WAULT warranty |
|---|---|---|
| Grade A – Like new | Very little or no visible wear. Hard to tell apart from a new unit at normal viewing distance. | 90 days |
| Grade B – Light wear | Light, normal signs of use, such as small scuffs or faint marks on the lid, base or palm rest. No cracks or damage that affects use. | 30 days |
| Grade C – Visible wear, fully working | Noticeable cosmetic wear, such as scratches, dents, worn keys or marks. Everything works; it just looks used. The best value if looks don’t matter. | Sold as-is (no warranty; the 7-day dead-on-arrival cover still applies) |
The grade describes cosmetic condition. All graded products, including Grade C, are sold in fully working condition.
What we do before a used product is listed
- Data wiped: the storage drive is securely wiped, so none of the previous owner’s data remains.
- Fresh Windows 11 Pro: installed from scratch and activated with the device’s own digital licence. There are no borrowed or grey-market keys.
- Checked working: each unit is checked to be in working order before it’s graded and listed.
- Accessories as listed: chargers, cables or other items are included only where the listing says so.
Things to know about used products
- Battery: as with any used laptop, battery capacity will be lower than when it was new. That’s normal wear and isn’t covered as a fault.
- Older processors: a few older models (Intel 6th and 7th generation) aren’t officially supported by Windows 11. Where we’ve installed Windows 11 Pro on one of these, the listing says so clearly.
- Keyboards: some models come from the UK market and have a UK English layout. The listing says when that’s the case.
- Photos: where a listing shows the same model rather than the exact unit, it’s marked as for illustration only.
Warranty and returns
The warranty period on a used product runs from the date of delivery. If an item arrives dead, faulty or not as described, tell us within 7 days and we’ll arrange a replacement or refund. The warranty doesn’t cover accidental or liquid damage, misuse, or software issues. Full details are in our Terms and Conditions.
To make a warranty claim, email support@helpdesk.wault.tech with your order number and a short description of the problem. For questions before you buy, email ar.sg@wault.tech.